The hotel offers amenities for your comfortable stay and unforgettable experiences
Excellent Shower!
“The shower in my room was truly excellent, offering fantastic water pressure that made for a refreshing experience after a long day.” view full review
Delicious Breakfast!
“The breakfast buffet was a highlight of my stay, featuring a wide array of hot dishes and fresh options that catered to every taste.” view full review
Spacious Rooms!
“My room was incredibly spacious and well-decorated, providing a comfortable haven to relax after exploring the city.” view full review
Cozy Bar!
“The bar area was just like an Irish pub—very cozy, perfect for unwinding in the evenings with a nice drink after a day of sightseeing.” view full review
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
clean rooms
quiet surroundings
poor service
average dining
6.2/10
Nice
Rooms
6.4
Location
7.4
Service
6.2
Dining
6.8
Guest reviews
6.2/10
based on 5 reviews
3.5/5
based on 249 reviews
7.3
7.3/10 based on 931 reviews
#137 of 347 hotels in Hamburg based on Tripadvisor
Bruce
United States,
March
2024
6.4/10
My stay at the hotel had its highs and lows. The location was convenient for meeting friends and getting to the city center, but it might not be the safest neighborhood late at night. The rooms had a strong smell of cigarettes and a blocked sink, with no quick solutions available. The service was hit or miss, with some staff rudely refusing assistance, while others were attentive. The dining options were satisfactory, and the facilities were decent, though nothing extraordinary.
Rooms
5.0
The rooms had a distinct smell of cigarettes and a blocked sink, which was disappointing.
Service
6.0
The staff had a mixed approach, with some being rude while others were more attentive.
Location
7.0
The hotel's location was good for meeting friends and accessing the city center, though the area felt slightly dodgy at times.
Dining
7.0
The dining experience was average with no major complaints about the food quality.
Facilities
7.0
The facilities were standard and met basic needs without any standout features.
Judy
United States,
March
2024
6.8/10
I had a mixed experience at this hotel. The room had a strong smell of cigarettes and was quite cold despite turning on the heater. On the positive side, the room was warm and cozy upon return, although I was surprised to find the staff moving our belongings to the lobby at midnight.
Rooms
6.0
The room had a strong smell of cigarettes initially and was cold despite the heater. However, it was warm and cozy later on.
Service
7.0
I encountered a rude staff member threatening to leave me and my child outside in the cold due to a mask issue. On the flip side, most of the staff were polite and cooperative during my stay.
Location
8.0
The hotel's location was good for meeting friends and a short train ride to the city center. It's situated in the suburb of Billstedt, with easy access to the Billstedt indoor shopping center.
Dining
7.0
The dining experience was acceptable, nothing exceptional but no major complaints considering the price. I found the offering to be worth slightly less than what was charged.
Facilities
6.0
The facilities were basic and sufficient for a short stay. Nothing particularly outstanding but served their purpose adequately.
W.
United States,
August
2023
7.0/10
The hotel had a great location near the German underground, making it convenient for city trips. The rooms were a bit worn but in good condition, however, they remained really cold even after using the heater all night. The service was a mix of polite and cooperative interactions with some instances of rudeness, especially during check-out. The dining experience was okay, nothing exceptional, but worth the price asked. The location was rated as very good, perfect for meeting friends and easily accessing the city center by train.
Rooms
7.0
The rooms were a bit worn but in good condition, and unfortunately, they remained really cold even after turning on the heater for the night.
Service
6.0
The service was a mix of polite and cooperative interactions with some instances of rudeness, especially during check-out.
Location
8.0
The location was great for meeting friends and taking short train journeys to the city center, very close to Billstedt indoor shopping center.
Dining
7.0
The dining experience was okay, nothing exceptional, but met the expectations for the price asked.
Facilities
7.0
Facilities were decent, offering dry cleaning and laundry services.
William
United States,
August
2023
5.8/10
I had a mixed experience at the hotel. The rooms were clean and modern styled, offering a quiet retreat despite being surrounded by busy streets. However, there were some maintenance issues like a blocked sink and a slightly worn television. The service was lacking in friendliness and was quite disappointing, with staff being rude and unhelpful. The location was convenient for meeting friends and accessing the city center by metro, but it wasn't somewhere I felt comfortable hanging around late at night. The dining options were decent, though not exceptional, and the facilities were satisfactory but nothing extraordinary.
Rooms
7.0
The rooms were clean and modern styled, providing a quiet escape from the busy surroundings.
Service
5.0
The service was disappointing, with staff being rude and unhelpful.
Location
6.0
The location was convenient for meeting friends and accessing the city center by metro.
Dining
6.0
The dining options were decent, but nothing exceptional.
Facilities
6.0
The facilities were satisfactory but nothing extraordinary.
clean rooms
poor service
Helen
United States,
July
2023
7.4/10
The hotel's location was convenient for meeting friends and a short train ride to the city center. Although in the suburb of Billstedt, it was near a big shopping center and eateries, including fast-food options like McDonald's. The rooms had a slight smoke smell and felt a bit outdated, yet they were warm. The service was friendly, with a minor incident of misplacing belongings in the lobby. The dining experience was considered good, with authentic Indian dishes available. The facilities, including dry cleaning and laundry services, were satisfactory.
Rooms
7.0
The rooms had a slight smoke smell and felt a bit old-fashioned but were comfortable and warm.
Service
8.0
The staff was friendly, except for a minor incident of misplacing belongings in the lobby.
Location
8.0
The hotel's location was convenient for meeting friends, close to a big shopping center, eateries, and a short train ride to the city center. However, the area might not be ideal for late-night hanging out.
Dining
7.0
The dining experience was good with authentic Indian dishes available, but breakfast options may be limited.
Facilities
7.0
The facilities, including dry cleaning and laundry services, were satisfactory.